Horsham Auto Glass has won this year’s national O’Brien Silver Award in recognition of their level of performance and commitment as an authorised O’Brien AutoGlass dealer.

Horsham Auto Glass’ Shane Thomas, who is a director along with wife Marianne, said they met criteria set by O’Brien and achieved good customer feedback to win the award.

“We have to meet all O’Brien’s processes and the way they fit windscreens, as well as rate highly in customer surveys,” he said.

“O’Brien has their own way of fitting windscreens, so you could go to any of their dealers and it would be done the same way.”

One of 88 dealers across Australia, Mr and Mrs Thomas opened in Horsham in February 2020 – shortly before the Covid-19 pandemic.

Before opening the business, Mr Thomas worked on a farm and Mrs Thomas worked at the hospital, which she continues to do part-time around working at Horsham Auto Glass.

Mrs Thomas said the award was a ‘huge accolade’ for their business.

“It says something about the quality, the excellence, and the stance that everyone here has in their work,” she said.

“It’s a team effort, from Shane’s personal service to our fitters – if our guys weren’t as good as they are, we wouldn’t have achieved this.

“They work to such a high standard.”

Mr Thomas said there was a high level of skill involved in auto glass fitting.

“It’s not as simple as it used to be, taking the windscreen out,” he said.

“Now there’s all the sensors and the cameras, and our fitters know and understand it. 

“The fact they have to know every-thing about every car, as well as other vehicles like those at Stawell Gold Mine, the cranes at the wind farm, tractors and other agricultural machinery, means the work they do is amazing.

“The award reflects on us as awhole, all the fitters, Christie in the office, and just how we provide good customer service and quality work.”

Mr and Mrs Thomas received the award at a ceremony in Melbourne last month. 

The entire September 25, 2024 edition of The Weekly Advertiser is available online. READ IT HERE!

The entire September, 25, 2024 edition of AgLife is available online. READ IT HERE!