Image Upload


File size must be less than 2Mb

You must have online publishing permission or full ownership of this image

File types (jpg, png, gif)






  • Hero image

Water report shows increase

Key findings in the Essential Service Commission’s Water Performance Report 2023-24 include increased water usage and higher water bills for customers across Victoria, but more opportunities for water businesses to support customers seeking financial hardship support.

A typical GWMWater owner-occupier customer’s annual bill increased from $1338 in 2022-23 to $1352 in 2023-24, while a renter’s annual bill increased from $349 to $376 in the same periods. 

In 2023-24 GWMWater approved 304 of the 331 financial support grants initiated by customers, for the average value of $350.

GWMWater executive manager customer and employee experience Adele Rohde said people facing hardship had payment and assistance options.



Article continues below


“With cost-of-living pressures impacting customers, GWMWater has been more proactive in our approach to supporting customers to pay their bills,” she said.

“We have dedicated resources to assist customers to access utility relief and hardship grants, and payment instalment plans are available to help customers with budgeting.

“If customers would like to discuss what help is available, please call us during business hours on 1300 659 961.”

The entire January 29, 2025 edition of The Weekly Advertiser is available online. READ IT HERE!

The entire January 29, 2025 edition of AgLife is available online. READ IT HERE!