Key findings in the Essential Service Commission’s Water Performance Report 2023-24 include increased water usage and higher water bills for customers across Victoria, but more opportunities for water businesses to support customers seeking financial hardship support.
A typical GWMWater owner-occupier customer’s annual bill increased from $1338 in 2022-23 to $1352 in 2023-24, while a renter’s annual bill increased from $349 to $376 in the same periods.
In 2023-24 GWMWater approved 304 of the 331 financial support grants initiated by customers, for the average value of $350.
GWMWater executive manager customer and employee experience Adele Rohde said people facing hardship had payment and assistance options.